Privacy Policy

ABOUT ELOPED AND THE SITE


Ingenjörsfirman Allan Persson/Eloped, reg.nr 556461-6489, JÀgersrovÀgen 219, 213 77 Malmö (visiting address), 201 23 Malmö, ("APE", "we" or "us") is the data controller for the processing of your personal data.

APE protects your personal integrity and strives to always protect your personal data in the best possible way. It is APE's goal to comply with all applicable laws and regulations for personal data protection. This privacy policy explains what kind of information APE collects and why and how APE processes your personal data. The privacy policy describes how we collect, use, store, disclose and protect your personal data and it explains your rights in relation to APE regarding the processing of your personal data.


When you use our services, APE collects your personal data and processes it in accordance with this privacy policy. Therefore, it is important that you read and understand the privacy policy before using the Company's services as defined below. We cannot administer your purchase or club membership if we do not process your personal data.

When we mention our Partners in this privacy policy, we mean companies that have been approved by APE and that have entered into agreements with us to sell and provide their products and services via the website (" Partners "). When we mention the Website, we mean www.eloped.eu and related pages (“ Website ”).


Certain pages on the Website may contain links to third party websites and such websites may link to the Website. This privacy policy applies only to the Website. APE is not responsible for the activities of third parties or their information practices. Users submitting information to or through these third-party websites should therefore review their respective privacy policies for those websites before sending any personal information to them.


PROCESSING OF PERSONAL DATA

This privacy policy describes how we collect, use, save, disclose and protect your personal data. As mentioned above, APE is the personal data controller for the processing and complies with all applicable laws and regulations that exist to protect the privacy of private individuals, including the EU Directive on privacy and electronic communications 2002/58/EC and the EU General Data Protection Regulation 2016/679 and any amendments of, supplements to or regulations replacing, implementing or supplementing such laws, ordinances, regulations and rules.


For the collection, handling and storage of information obtained via cookies and other technical means of storage, refer to section 5 "About Cookies and other similar technologies" below and to APE's cookie policy,


2.1 What personal data do we collect and from where?


2.1.1
On the Website you can buy goods and services directly from APE and/or from APE's Collaboration Partners who have chosen to sell their goods and services via the Website. When you buy something on the Website, you enter into an agreement with APE or with one of APE's Collaboration Partners. In order for us to be able to administer your purchases and fulfill our commitments to you as a customer, it is necessary for us to process the personal data that you provide or have provided to us.


The personal data that APE collects and processes may, depending on the context, include:



  • social security number;

  • name and contact information, including address, mobile number and email address;

  • delivery and billing information, payment and credit card numbers, and other information that you provide in connection with the purchase or delivery of a product or service;

  • username and password to our services;

  • purchase, payment and order history;

  • other information relevant to customer surveys, advertisements or offers;
  • other user-generated information that you actively choose to share through our website or through other contact with us; and or

  • IP address.


Collection of your personal data can take place from the following sources:


  • the website , e.g. when you order a product or service, choose to subscribe to our newsletter, participate in one of our competitions or when you contact us by email;

  • our collaboration partners ;

  • through an agreement or other business contact if you are a contact person for one of our contractual partners; or

  • through cookies (see more under section 5 "About Cookies and other similar technologies" below).



2.2 Why do we process your personal data?


2.2.1
 APE processes customers' personal data within the framework of the purposes and with the support of the legal grounds stated below.



  • Fulfillment of purchase agreements : We process your personal data to fulfill your purchase of goods and services, to deliver these, to carry out payment and to give you access to the Website and the services that APE provides there, e.g. our customer service.

  • Fulfill legal obligation : We process your personal data to fulfill legal obligations due to legal requirements, judgments or authority decisions, such as requirements in the Accounting Act and in the Product Liability Act. This means e.g. that we save invoice documents according to current accounting rules and purchase history so that you can claim a purchase.

  • Legitimate interest :




2.2.2 Subscribers


Newsletter subscribers
 APE processes your personal data for the purpose of sending APE's newsletter in the manner specified below.


Fulfillment of agreement
We process your personal data to send you newsletters with personalized offers, discount codes and information about relevant campaigns from APE and our partners. For this purpose, we analyze your personal data on a


2.3 Storage of personal data


APE takes all reasonable measures to ensure that your personal data is processed and stored securely. Your personal data is never saved longer than is permitted by applicable law or to achieve the purposes stated above. Your personal data is processed by us during the time periods below, after which the personal data is deleted.


Customers
If you have purchased an item on our Website, your personal data (name, social security number, address, telephone number, e-mail and payment and delivery information) provided in connection with ordering goods and services will be saved for two years or as long as is required for APE or our Collaborators must be able to fulfill the agreement with you. This includes processing to fulfill delivery or service commitments. This does not apply if we need to save your personal data any longer due to any of the points below.


Newsletter subscribers
 If you have signed up as a subscriber to APE's newsletter, your personal data will be saved until you unregister from receiving the newsletter.


Competition participant
If you have consented to APE processing your personal data in connection with competition participation, we will save your personal data for as long as is necessary to administer the competition. When we no longer need the personal data to administer the competition, it will be deleted. You can withdraw your consent to participate in the competition at any time by contacting APE's customer service.


Communication
If you have contact with APE, for example via e-mail with customer service, your personal data is stored for as long as is necessary to complete the contact.


Legal obligation
APE saves your personal data (contact details, customer club information, purchase history, payment details and your contacts with customer service) as long as we are obliged according to the applicable law or authority decision.


Direct marketing
We may process your personal data for direct marketing for up to two years after the end of the customer relationship, provided that you do not opt ​​out of such direct marketing before then.


When APE no longer has reason to process your personal data or if you withdraw your consent, your personal data will be deleted.


2.4 Transfer of personal data


2.4.1
 Information about our customers is an important part of APE's business and we do not sell the information to anyone else. We only pass on the information in accordance with what is described below. APE always takes the utmost care when transferring your personal data.


Corporate Transactions
 If all or parts of APE's operations are sold or integrated with other operations, your personal data may be disclosed to our advisors, any buyer and their advisors, and passed on to the new owner of the business.


Cookies and other similar technologies
If you allow cookies and other similar technologies when you visit our Website and make purchases or are a member of our customer club, the information we collect about how you use the Website may be collected using cookies and other similar technologies. If you are a customer, this information may be used for customer segmentation and, if you are also a customer club member, for marketing and advertising on the Website. For the purposes stated above in points 2.2.1–2.2.3, this information is shared with our partners for social media, advertising and analysis.


APE may transfer personal data to third countries. For more information on the security measures taken during such transfer, please refer to section 4.


Your rights
You have the right to request information free of charge about which personal data we have registered about you and how this is used. If you want such information, you can contact us using the contact details below. To protect your integrity and your personal data, we may require you to identify yourself in connection with our assistance.


You can request at any time that we delete personal data concerning you or that we delete your user account on the Website. APE will then delete the relevant personal data if they are no longer necessary for the purposes for which they were collected or otherwise processed. APE will also do this when you withdraw your consent to the processing. In addition, you have the right to request that APE transfer your personal data to another personal data controller in electronic format.

Furthermore, you have the right to demand that APE limit its processing of the personal data in certain cases and you have the right to object to certain processing of your personal data. You always have the right to object to us processing your personal data to send you offers based on your purchase history (direct marketing) and if you do so we will stop processing your personal data. If you object to the use or disclosure of your personal data for other purposes set out in this privacy policy, this may mean that we are unable to continue to provide you with access to our websites or to provide services and customer service offered to our users and/or members and permitted according to this privacy policy.


You can file a complaint with the Swedish Privacy Protection Authority if you believe that APE's processing of your personal data is not in accordance with applicable law.


2.4.4.Security
We are keen that your personal data is processed securely. To prevent unauthorized use or exposure of your personal data, we use appropriate and reasonable physical, technical and organizational security measures in relation to the amount and sensitivity of personal data, to ensure an appropriate level of security.



4.1 Transfer to countries outside the EU/EEA


In cases where APE uses, or will use, subcontractors or cooperates with partners established outside the EU/EEA area, APE is responsible for ensuring that these actors can guarantee a level of security equivalent to that maintained within the EU.

In order to ensure adequate protection for your personal data during transfers to countries outside the EU/EEA when there is no decision on an adequate level of protection from the European Commission, APE has, in applicable cases, entered into agreements with the respective recipients of personal data containing standard contractual clauses decided and approved by the European Commission, including but not limited to the standard clauses decided by Commission Decision 2001/497/EC, 2004/915/EC or 2010/87/EU.


In addition, APE takes, when the level of protection in the recipient country cannot be considered equivalent to that within the EU/EEA, additional protection measures such as, for example, pseudonymisation, IP anonymisation and encryption. Additional information can be obtained through our customer service or our data protection representative via the contact details below.


About Cookies and other similar technologies
In order to be able to deliver our services with the highest possible quality, APE uses so-called cookies and similar technical means of storage on the Website.


When you visit the Website for the first time, you will be asked if you agree to our use of cookies. This consent is given in accordance with the Act (2003:389) on electronic communications. You can remove cookies from your browser at any time and adjust your settings for the use of cookies. You can read about how to do this in our cookie policy which can be found at the link below.


Changes to the privacy policy
APE reserves the right to make changes to this privacy policy at any time to the extent that the changes are necessary. All changes are published on the Website. You should therefore review this policy periodically to ensure that you are happy with the changes. In the event of changes of material importance, we will, however, notify you via e-mail, if you have notified us of your e-mail address, that changes have taken place.


If the changes concern such personal data processing that we carry out with the support of your consent


Contact details
 If you have any questions related to this privacy policy, if you suspect that there may have been a breach of it or if you wish to contact us regarding our processing of your personal data, please contact APE's data protection officer or our customer service by sending a letter or email to the addresses listed below.


The engineering firm Allan Persson/Eloped
Email: kontakt@eloped.eu


Data Protection Officer
Contact person: Boo Persson
Email: boo.persson@ape.se



Privacy policy and consent to use of data on Eloped


Data protection is a matter of trust and your trust is important to us. In order for you to feel safe when you visit our web pages, we strictly adhere to the legal regulations when processing your personal data. We would like to inform here about our collection and use of data. The following privacy policy explains what information is collected from you on our web pages. We also describe which of these data we process and use and how this happens. You will also find out who you can turn to in this context.


1. Responsible party and the rights of the person concerned


The responsible party for the collection, processing and use of your personal data in accordance with PUL is Eloped. Eloped is the responsible party and has the following contact details:
- By post: Eloped, JÀgersrovÀgen 219, 213 77 Malmö
- Telephone: +46 (0)40 30 92 92
- Email: kontakt@eloped.eu
You can get information about your data stored with us at any time and free of charge. You can also request that your data be corrected, blocked or deleted. For this purpose, please contact the aforementioned contact details.
If you have objections to the collection, processing or use of your data by Eloped in accordance with these data protection regulations, in whole or in part, you can send your objection by e-mail, fax or letter (see above contact details).


2. Collection, processing and use of personal data


Personal data is information about material or personal conditions that can be attributed to a specific or determinable individual natural person. This includes, for example, your name, your phone number, your address, as well as all stored data that you give us during registration and the creation of your customer account.


2.1 Customer account

All customers who register via the "Create account" function receive a customer account, i.e. direct password-protected access to their data, which is stored with us. Here you can, among other things, see information about your completed, open and recently sent orders or administer your personal data and the newsletter.


2.1.1 Create customer account
The following data must be entered when registering a customer account (mandatory data):


- Social security number
- Your email address
- Your password
- Your first name
- Your last name
- Your gender
- Your phone number
- Your delivery address
- Approval of credit check and privacy policy
You do not need to enter your billing address until you place an order. For your order we need your correct name, address and payment details. We need your e-mail address to confirm receipt of your order and delivery and, of course, to be able to communicate with you. We also use your email address for your identification when you log into your customer account.


2.1.2 Use of your customer account
If you do not log out of your customer account, you will automatically remain logged in. However, for security reasons, you will again be asked to enter your password, for example if your personal data is to be changed or if you want to place an order.


2.2 Collection, processing and use of your personal data

We collect, store and process your data for the complete handling of the purchase process, including any subsequent warranty cases for our customer services (for example: "My preferences"), the technical administration, our own marketing (more information on this under point 2.3) as well as for to prevent criminal acts and fraud. Your personal data will only be shared with third parties if this is permitted by law, including in order to process agreements or settlements, for marketing purposes or if you have previously given your consent. Within the framework of processing orders, for example, service providers engaged by us (such as forwarding and logistics companies, banks) receive the information required for order and order processing. The data transmitted in this way may only be used by our service providers to perform their tasks.


2.3 Use of your data for advertising purposes

In addition to the processing of your data for processing your purchase at Eloped, we also use your data for the following purposes: to permanently improve your shopping experience and make it even more customer-friendly and individual; to communicate with you about your orders, as well as about certain products or marketing campaigns; and to recommend products or services that may interest you.
For this purpose, we use existing information, such as delivery and read receipts of e-mails, information via the terminal used by you, your connection to the Internet, operating system and platform, date and time of the visit to the website or products that you have viewed and information we receive from you (including automatically transmitted or generated information). In addition, we also use your order history.
You can object to the use of your personal data for advertising purposes at any time. This applies both to all advertising purposes and individual measures. For this, no other costs may arise than the usual transmission costs according to the basic tariff. A written message to the contact details mentioned under point 1 (e.g. e-mail, telephone, letter) is sufficient for this purpose.


2.3.1 Newsletter
To send the newsletter, we use the e-mail address you entered and need your confirmation that you, as the owner of this e-mail address, agree to receive it.
If you later no longer want our newsletter, you can cancel it without incurring any costs. A written message to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. Of course, each newsletter also contains a link for cancellation.


2.3.2 Banner advertising
During your visit, we also use collected data to show you so-called banner advertising. These are advertisements that we place on third party websites. This usually happens through the use of so-called cookies or pixels. Our goal is to make the advertising offer more useful and interesting for you, therefore among the banner ads you will mainly see products that you have either already seen on our site or products that are similar to the products you looked at (so-called retargeting). Within the framework of banner advertising, we only work with pseudonymised data; plain text information about you (eg your name or email address) is not stored in these cookies.
More information about cookies, pixels and retargeting can be found under point 4 and point 7 of this policy.


4. Cookies


Accepting cookies is not a prerequisite for being able to visit our web pages. However, we would like to point out that our website and service only have a limited functionality, if you do not allow us to set cookies.
What are cookies? Cookies are small text files that are saved on your computer and that save certain settings and data for data exchange with our system via your browser. There are basically two different types of cookies, so-called session cookies, which are deleted when you close your browser and permanent/temporary cookies, which are saved on your computer for a longer or unlimited time. This storage helps us design our web pages and our offers and makes use easier for you. For example, some of your entries are saved in a way that means you don't have to constantly repeat them.


Which cookies are used by Eloped?
Most of the cookies we use are automatically deleted from your computer when you close your browser (end of session). That is why they are also called session cookies. Session cookies are needed, for example, to be able to offer the shopping cart function on several pages. In addition, we also use cookies that remain on your computer. On your next visit, it is automatically registered that you have already visited us before and which inputs and settings you prefer. These temporary or even permanent cookies (lifetime 1 month to 10 years) are saved on your hard drive and are automatically deleted when the set time is reached. It is these cookies in particular that are used to make our services more user-friendly, more efficient and safer. Thanks to these files, it is possible, for example, that you receive tailored information on the page. The sole purpose of these cookies is to adapt our offers to the customers' wishes and make it as convenient as possible for you when you surf with us.

What information is saved in cookies?
In the cookies Eloped uses, only pseudonymised data is saved. When these cookies are activated, they are assigned an identification number. A coordination with your personal data to this identification number does not take place. Your name, your IP address or similar information that enables a direct coordination between you and this cookie is not saved in it. Based on the cookie technology, we only receive pseudonymized information, for example about which pages in our online store have been visited, which products have been viewed, etc.


Retargeting
Our web pages use so-called retargeting technology. We use this technology to make our internet offer more interesting for you. This technology makes it possible to appeal to Internet users who have already shown interest in our online store and our products with advertising on our partners' websites. We are convinced that the display of personal, interest-based advertising is usually more interesting for the Internet user than the usual advertising, which lacks such a personal relationship. Display of these advertising materials on our partners' pages is based on cookie technology and an analysis of previous user behavior. This type of advertising is completely pseudonymised. When using our site, cookies are used. Information about your use is thereby collected, saved and used. In addition, your data is saved in cookies even after the end of the browser session and can then, for example, be called up again the next time you visit the web pages.

How can you prevent cookies from being saved?
You can set your browser so that the storage of cookies is only accepted when you consent and thus with future effect prevent cookies from being saved on your computer. If you only want to accept Eloped cookies, but not those from our suppliers and partners, you can change the setting in your browser to "Block cookies from third parties".
As a rule, via the help function in your browser's menu bar, you can see how to reject new cookies and delete ones you have already received.


5. Log files

With each access to Eloped's pages, user data will be transmitted by the respective browser and stored in log files, the so-called server log files. The data records saved in this context contain the following information: Date and time of access, name of called page, IP address, referring URL (origin URL, from which you have reached the web pages), the amount of data transferred, as well as product and version information about the browser used.
These log file data records are evaluated by us to further improve our offers and our Eloped shop and increase user-friendliness, find and fix errors faster and control the capacities of our servers. At the same time, we use log file data records as a defense against attacks against our Eloped shop, e.g. within the framework of so-called DDoS attacks (distributed denial of service), which aim to block access to our Eloped shop through an overload of requests.


6. Web analysis

In order to constantly improve and optimize our offer, we use so-called tracking technology. For this purpose, we use services from Google Analytics


6.1 Google Analytics

This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.se). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, for example so-called "Cookies", text files that are stored on your computer. This generated information about your use of this website is usually transferred to one of Google's servers in the USA and stored there. By activating IP anonymization on this website, however, the IP address will first be shortened before transmission within the member states of the European Union or in other countries within the European Economic Area. Only in exceptional cases is the full IP address sent to a server in the USA belonging to Google to be shortened there. The IP address transmitted via your browser within the scope of Google Analytics is not combined with other data saved by Google.

In addition, you can prevent the registration of the data about your use of the website, which is created by cookies (including your IP address), by Google and the processing of this data by Google, by downloading and installing the plug-in in the browser, which you find using the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
Alternatively to the plugin in the browser, you can click on this link to prevent registration through Google Analytics on this website with future effect. In doing so, an opt-out cookie is saved on your terminal. If you delete your cookies, you must click this link again.


7. Retargeting and data collection through third parties for banner advertising


Within the framework of retargeting and banner advertising, we use services from third parties, which save cookies on our site. This concerns the following providers:
- Doubleclick by Google , Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA; https://www.google.com/intl/se/policies/technologies/ads/
- Facebook Inc. , 1601 S. California Ave, Palo Alto, CA 94304, USA; https://www.facebook.com/about/privacy


8. Secure data transfer


Your personal data is transmitted with us securely with encryption. This of course also applies to your order and login as a customer. We use the encryption system SSL (Secure Socket Layer) and hold SSL certificates.
In addition, we secure our website and other systems with technical and organizational measures against loss, destruction, access, alteration or distribution of your data by unauthorized persons.


Handelsbanken handles card data and meets the requirements for PCI DSS.