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The care guide

You can choose one of the delivery methods below.

• Pickup warehouse Malmö
  Pick up your goods at our warehouse in Malmö. Please note that you must collect the Goods in person. Verification of identification takes place before extradition. Opening hours for our goods collection are Monday-Friday at 08.00-16.30. Address: Jägersrovägen 219, 213 77 Malmö. We will contact you by phone or e-mail when your goods are ready for collection.
  Cost: SEK 0.
• Home delivery
  Your Goods are sent packaged and assembled to your home address by our logistics partners. The goods are sent within 3-7 working days. Before the delivery time, you will be contacted by phone or email for information regarding the delivery time. Verification of identification takes place before extradition. Easier assembly of the product may be required.
• Get started training
  Your Goods are sent assembled to your home address by our own service technicians or logistics partners. In addition, we provide you with training in the handling of the Product. NOTE! The option is only available for Swedish postcodes south of Uppsala and the Swedish mainland. The goods are sent within 3-12 working days. 1-2 working days before the delivery time, you will be contacted by phone or email for information regarding the delivery time. Verification of identification takes place before extradition.
  Cost: SEK 1,950

Your walking scooter comes fully assembled, apart from the rear-view mirrors, regardless of whether you choose Pickup Malmö, Home delivery or Get started training.

Yes, in most cases a walking scooter is included in your home insurance. Check with your insurance company about the terms and conditions.

No, you do not need a special driver's license.

We offer home test drives, where you can test any walking scooter at home at your front door together with one of our knowledgeable service technicians. Read more here .
You can also test drive at one of our dealers or stores around Sweden. You can find them here.

Yes. We ship orders worldwide. See more information from other shipping related FAQ questions.

The battery is located under the chair and your walking scooter is delivered with two batteries connected in series.

Leave the battery in your walking scooter and charge through the external charging socket. Wall outlet with 220 V and min. 10 A.

No, the batteries are fixed under the walking scooter's chassis.

As our walking scooters reach up to 17 km/h, it is permitted to drive on cycle paths.

There are no specific service instructions for your mobility scooter. Make sure to keep good air pressure in the tires, charge the batteries correctly and keep it clean. If you wish to book service or repair at your home address, you can find it here or you can call us on 040 30 92 92.

We have all spare parts at our central warehouse in Malmö, which means you can quickly get new parts for your walking scooter.

We provide a 2-year warranty on your walking scooter. Read more under General terms and conditions .

Fill in our form regarding complaints and right of withdrawal, which you can find here , and we will help you.

We only carry out exchanges, i.e. buy back your old walking scooter if you buy a new one from us.

You buy your walking scooter directly here at eloped.eu or at one of our dealers or stores around Sweden, which you can find here .

Payment is by card payment or with Klarna on your terms. Choose between paying now, within two weeks or in installments.

If the delivery method is Get started training, you can also choose to pay by card directly at the time of delivery. As a business customer, there is also the option of Eloped Invoice.

Regardless of the delivery method, you will receive a delivery confirmation via email when your walking scooter has left our central warehouse. If you choose Home delivery as the delivery method, you will also receive a package number via email when we send your walking scooter.

For delivery method Collection Malmö: We will contact you by phone or e-mail when your goods are ready for collection.
For delivery method Home delivery: At least one day before delivery, you will receive a notification and the opportunity to choose a time for delivery. In most cases, this takes place during the day.
For delivery methods Get started training: 1-3 days before delivery, our service technician will call you to arrange the time and place for delivery.

Your walking scooter is delivered right to your door and you need to be there and receive the delivery. ID check.

Actual range may also vary due to uncertain factors such as road conditions, tire pressure, weather and load. The big equation to solve when it comes to electric vehicles is the balance between range, performance and battery size. For us, smooth charging is very important and therefore we want to keep the size of the battery down as much as possible. At the same time, we want to provide a good reach. Therefore, we have allowed the speed to vary with the battery power.

3 bar is optimal, you cannot pump up the pressure via a regular bicycle pump, but we recommend that you use a pump similar to the one used to pump car tires.

Lead acid batteries do not like cold. It is the single most performance degrading parameter. If you store your battery in extreme cold for long periods, the battery's lifespan can be noticeably shortened and, in the worst case, stop working.

If you use the included charger for your walking scooter, there are two simple rules to follow: Charge the batteries max. 14 hours straight to avoid overcharging and maintenance charge your batteries at least once a month to avoid deep discharge.

If you use a Smart charger from us, you don't have to worry about charging times as it ensures that the battery charges optimally, regardless of how long you have it plugged in. If you use the included charger for your walking scooter, there are two simple rules to follow: Charge the batteries max. 14 hours straight to avoid overcharging and maintenance charge your batteries at least once a month to avoid deep discharge.
If you use a Smart charger from us, you don't have to worry about charging times as it ensures that the battery charges optimally, regardless of how long you have it plugged in.

Our batteries are AGM type lead batteries. Because it contains no liquid, an AGM battery is maintenance-free, i.e. no liquid needs to be topped up. The cells are also encapsulated, which means that the battery is very safe as it does not emit any gas and can only swell instead of exploding. An AGM battery is perfect for both starting and consumption, but it should not consume more than 60% of the total capacity, after which a new charge must take place. A well-maintained AGM lasts about 400-600 charge cycles before its life is used up and you notice a deterioration in the battery. An AGM battery must never be left discharged, as it will be damaged.

You can choose one of the delivery methods below.

• Pickup warehouse Malmö
  Pick up your goods at our warehouse in Malmö. Please note that you must collect the Goods in person. Verification of identification takes place before extradition. Opening hours for our goods collection are Monday-Friday at 08.00-16.30. Address: Jägersrovägen 219, 213 77 Malmö. We will contact you by phone or e-mail when your goods are ready for collection.
  Cost: SEK 0.
• Home delivery
  Your car is sent with Eurotransport. Before the delivery time, you will be contacted by phone or email for information regarding the delivery time. Verification of identification takes place before extradition. Easier assembly of the product may be required.

Your electric car comes fully assembled, regardless of the delivery method.

We offer mopeds in both class 1 and class 2.

If you have obtained a B driving licence, you do not need to obtain a separate moped driving licence. Otherwise, you need a valid driver's license with AM authorization, which you can get from the age of 15. class 2 requires a driver's license, however, nothing is required if you were born before 1996.

We offer home test drives, where you can test any electric moped at your front door together with one of our knowledgeable service technicians. Read more here .
You can also test drive at one of our many dealers or stores around Sweden, which you can find here .

Yes, we offer partial payment via Klarna. Read more under General purchase conditions .

Always use an original charging cable. plug it into the car and charging starts automatically. Wall outlet with 220 V and min. 10 A.

No, it is permanently mounted.

Only with a class 2 can you use cycle lanes.

You need to service your electric moped once a year. Each electric moped comes with a service book with instructions. Book easy service at your home address here .

We have all spare parts at our central warehouse in Malmö, which means that you can quickly get new parts for your electric moped.

We provide a 2-year warranty on the moped and a 1-year warranty on the lithium battery. Read more under General terms and conditions .

Fill in our form regarding complaints and right of withdrawal, which you can find here , and we will help you.

You buy your electric moped directly here at eloped.eu or at one of our stores around Sweden, which you can find here .

Payment is by card payment or Klarna on your terms. Choose between paying now, within two weeks or in installments. If the delivery method is Get started training, you can also choose to pay by card or Swish directly at the time of delivery. As a business customer, there is also the option of Eloped Invoice.

Regardless of the delivery method, you will receive a delivery confirmation via email when your electric moped has left our central warehouse. If you choose Home delivery as the delivery method, you will also receive a package number via email when we send your electric moped.

For delivery method Collection Malmö: We will contact you by phone or e-mail when your goods are ready for collection.
For delivery method Home delivery: At least one day before delivery, you will receive a notification and the opportunity to choose a time for delivery. In most cases, this takes place during the day.
For delivery method Get started training: 1-3 days before delivery, our service technician will call you to arrange the time and place for delivery.

Your electric moped is delivered right to your door and you need to be there and receive the delivery. ID check.

Yes, we recommend it to maximize the life of your electric scooter. As with all vehicles, you should do your first inspection already after a few months. The most important reason is to retighten bolts and check brakes. After that, we want you to carry out annual checks of your electric moped according to the service manual that comes with the electric moped. Then a mechanic will check the brakes, tires, connectors, battery health and bolts. No maintenance is required for the drivetrain itself.

Actual range may also vary due to uncertain factors such as road conditions, tire pressure, weather and load. The big equation to solve when it comes to electric vehicles is the balance between range, performance and battery size. For us, smooth charging is very important and therefore we want to keep the size of the battery down as much as possible. At the same time, we want to give at least 5 mils
scope. Therefore, we have allowed the speed to vary with the battery power.

3 bar is optimal, you cannot pump up the pressure via a regular bicycle pump, but we recommend that you use a pump similar to the one used to pump car tires.

Lithium cells do not like cold. It is the single most performance degrading parameter. But since the battery is portable, you should bring it into the heat when you do
longer stops when it is cold. If you store your battery in extreme cold for longer periods, the cells may deteriorate and your battery may stop working.

Of course this depends on how you take care of your battery but a guideline is at least 650 absolute charge cycles. An absolute cycle is charging from 0-100%. If you charge 50-100%, this corresponds to 0.5 cycle. You complete a charge cycle when you have
used (discharged) an amount corresponding to 100% of the battery's capacity - but not necessarily all from one charge. For example, you can use 75% of the battery's capacity one day and then fully charge it overnight. If you use 25% the next day, you will have drained a total of 100%, and the two days will add up to one charge cycle.

It means Battery Management System and is a kind of protection system for the battery cells. It ensures that the cells are neither overcharged nor undercharged. When it is 7-10% it can be perceived as if the battery is "shutting down" but this is the BMS kicking in and protecting the battery from undercharging.

You can choose one of the delivery methods below.

• Pickup warehouse Malmö
  Pick up your goods at our warehouse in Malmö. Please note that you must collect the Goods in person. Verification of identification takes place before extradition. Opening hours for our goods collection are Monday-Friday at 08.00-16.30. Address: Jägersrovägen 219, 213 77 Malmö. We will contact you by phone or e-mail when your goods are ready for collection.
  Cost: SEK 0.
• Home delivery
  Your Goods are sent packaged and in most cases fully assembled to your home address by our logistics partners. The goods are sent within 3-5 working days. Before the delivery time, you will be contacted by phone or email for information regarding the delivery time. Verification of identification takes place before extradition. Easier assembly of the product may be required.
  Cost: SEK 750.
• Get started training
  Your Goods are sent assembled to your home address by our own service technicians or logistics partners. In addition, we provide you with training in the handling of the Product. NOTE! The option is only available for Swedish postcodes south of Uppsala and the Swedish mainland. The goods are sent within 3-12 working days. 1-2 working days before the delivery time, you will be contacted by phone or email for information regarding the delivery time. Verification of identification takes place before extradition.
  Cost: SEK 1,950

Your electric moped comes fully assembled, apart from the rear-view mirrors, regardless of whether you choose the delivery methods Pickup Malmö, Home delivery or Get started training.

Our mopeds have a speed of 45 km/h and are therefore a Class 1, i.e. an EU moped.

If you have obtained a B driving licence, you do not need to obtain a separate moped driving licence. Otherwise, you need a valid driver's license with AM authorization, which you can get from the age of 15.

You can test drive at one of our many dealers or stores around Sweden, which you can find here .

Yes, we offer partial payment via Klarna. Read more under General purchase conditions .

The battery is under the saddle and your electric moped is delivered with a battery.

Leave the battery in your electric moped and charge through the external charging socket. Or remove the battery and charge it directly via the charging socket on the battery. Wall outlet with 220 V and min. 10 A.

Yes, you open the saddle and disconnect the cable to the battery and simply lift out the battery.

As the electric moped advances at up to 45 km/h, it is not permitted to drive on cycle paths.

You need to service your electric moped once a year. Each electric moped comes with a service book with instructions. Book easy service at your home address here .

We have all spare parts at our central warehouse in Malmö, which means you can quickly get new parts for your electric moped.

We provide a 2-year warranty on the moped and a 1-year warranty on the battery. Read more under General terms and conditions .

Fill in our form regarding complaints and right of withdrawal, which you can find here , and we will help you.

You buy your electric moped directly here at eloped.eu or from one of our dealers or stores around Sweden, which you can find here .

Payment is made with Klarna on your terms. Choose between paying now, within two weeks or in installments. If the delivery method is Get started training, you can also choose to pay by card or Swish directly at the time of delivery. As a business customer, there is also the option of Eloped Invoice.

Regardless of the delivery method, you will receive a delivery confirmation via email when your electric moped has left our central warehouse. If you choose Home delivery as the delivery method, you will also receive a package number via email when we send your electric moped.

For delivery method Pickup Malmö:
We will contact you by phone or e-mail when your goods are ready for collection.
For delivery method Home delivery:
At least one day before delivery, you will receive a notification and the opportunity to choose a time for delivery. In most cases, this takes place during the day.
For Delivery Method Get Started Training:
1-3 days before delivery, our service technician will call you to arrange the time and place for delivery.

Your electric moped is delivered right to your door and you need to be there and receive the delivery. ID check.

Yes, we recommend it to maximize the life of your electric scooter. As with all vehicles, you should do your first inspection already after a few months. The most important reason is to retighten bolts and check brakes. After that, we want you to carry out annual checks of your electric moped according to the service manual that comes with the electric moped. Then a mechanic will check the brakes, tires, connectors, battery health and bolts. No maintenance is required for the drivetrain itself.

Actual range may also vary due to uncertain factors such as road conditions, tire pressure, weather and load. The big equation to solve when it comes to electric vehicles is the balance between range, performance and battery size. For us, smooth charging is very important and therefore we want to keep the size of the battery down as much as possible. At the same time, we want to give at least a 5 mile range. Therefore, we have allowed the speed to vary with the battery power.

3 bar is optimal, you cannot pump up the pressure via a regular bicycle pump, but we recommend that you use a pump similar to the one used to pump car tires.

Lithium cells do not like cold. It is the single most performance degrading parameter. But since the battery is portable, you should bring it into the heat when you make longer stops when it's cold. If you store your battery in extreme cold for longer periods, the cells may deteriorate and your battery may stop working.

Of course this depends on how you take care of your battery but a guideline is at least 650 absolute charge cycles. An absolute cycle is charging from 0-100%. If you charge 50-100%, this corresponds to 0.5 cycle. You complete a charge cycle when you have used (discharged) an amount equal to 100% of the battery's capacity - but not necessarily all from one charge. For example, you can use 75% of the battery's capacity one day and then fully charge it overnight. If you use 25% the next day, you will have drained a total of 100%, and the two days will add up to one charge cycle.

It means Battery Management System and is a kind of protection system for the battery cells. It ensures that the cells are neither overcharged nor undercharged. When it is 7-10% it can be perceived as if the battery is "shutting down" but this is the BMS kicking in and protecting the battery from undercharging.